GDRP

Last updated on 05 March 2021

L’agence d’Isabelle is committed to protecting your personal information and privacy. Personal information is data associated with an identified or identifiable individual. This Privacy Policy describes the type of personal information we collect or receive, how we use, share and protect your personal information, how we use cookies and similar technologies and your rights and options. If you have any questions about the Privacy Policy, please see the contact information at the bottom of this page.

1- THE PERSONAL INFORMATION WE COLLECT

The information you provide

We collect or request your personal information when you :

  • Add your email address to the mailing list

The type of personal information we request will generally be obvious to you at the time you provide it, and includes:

  • Your contact details (e.g. physical address, e-mail address, telephone number);

The information we collect automatically

In addition to the personal information you provide to us, we use third-party web analytics services that may collect information such as your IP address, the type of device you are using, your device ID and other technical information through cookies and similar tracking technologies. In some countries, including those in the European Economic Area, certain information may be considered personal data under applicable data protection laws.

Collecting information allows us to better understand who visits our site, where they come from and what content on our site interests them. We use this information for internal analysis and to improve the quality and relevance of our site for visitors. Some of this information may be collected using cookies and similar tracking technologies.

What is a cookie?

A cookie is an electronic file stored on a terminal (computer, tablet, smartphone, etc.) and read, for example, when visiting a website, reading an e-mail, installing or using software or a mobile application, regardless of the type of terminal used.(https://www.cnil.fr/fr/cookies-traceurs-que-dit-la-loi)

When browsing our site, cookies from our company and/or third-party companies may be placed on your terminal.

When browsing this site for the first time, a banner explaining the use of cookies will appear. From then on, by continuing to browse, the user will be deemed to be aware of and to have accepted the use of cookies. The consent given will be valid for a period of thirteen months.

All the information collected will only be used to monitor the volume, type and configuration of traffic, to develop the design and layout and more generally to improve the service we offer you.

2- COMMENT NOUS UTILISONS LES INFORMATIONS

In general, we will use the personal information we collect from you only for the purposes described in this Privacy Policy or for similarly compatible purposes or for the purposes we explained to you at the time we collected your personal information.

In particular, we use your information to:

  • Provide the products, services or solutions you request, fulfil the terms of our agreements with you and manage our business relationship;
  • Send important notices about our terms, conditions and policies;
  • To conduct our business, evaluate and improve our business (including optimising and improving our services);
  • To carry out accounting, auditing, invoice reconciliation and collection and other internal business functions;
  • To inform you of upcoming events, updates, news and the latest products, services, solutions and other offers in accordance with your communication preferences;
  • To operate and manage our website.

We may also use your information in an aggregated form that does not allow individual customers to be identified in order to evaluate and improve our offerings.

3- LEGAL BASIS FOR PROCESSING PERSONAL DATA

For the European Economic Area, our legal basis for collecting and using the personal data described above will depend on the personal information concerned and the specific purposes for which we collect and request it.

However, we collect personal information from you only when:

  • you have given us your consent;
  • we need your personal information to provide a service or perform a contract or agreement with you; or
  • where the processing is in our legitimate interests and is not overridden by your data protection interests or fundamental rights and freedoms.

In some cases, we may be required by law to collect personal information from you or we may otherwise need your personal information to protect your vital interests or those of another person.

If you have any questions or require information about the legal basis on which we collect and use your personal information, please contact us using the details provided in the “Changes and contact” section below.

4- INFORMATION WE SHARE

We may disclose your personal information to the following categories of recipients:

  • Our group companies, our third party service providers and our partners who provide us with data processing services or otherwise process personal information for the purposes described in this Privacy Policy or who are notified to you when we collect your personal information. Our partners include repair or installation providers, resellers or distributors, contract manufacturers and product suppliers.
  • any competent law enforcement body, governmental or regulatory agency, court or other third party to whom we believe it is necessary to disclose personal information under applicable laws or regulations, to exercise, establish or defend our legal rights or to protect your or another person’s vital interests;
  • any other person to whom you have authorised us to disclose information.

5- HOW WE PROTECT PERSONAL INFORMATION

We take the protection of data and privacy seriously. We maintain organisational, technical and physical protection systems to safeguard personal information against accidental, unlawful or unauthorised destruction, loss, alteration, access, disclosure or use. Because the submission of information over the Internet is never completely secure, we cannot guarantee the security of any information you submit over the Internet, and such submissions of information are made at your own risk.

6- DATA RETENTION

We retain personal information that we collect from you where we have a legitimate ongoing business need to do so (for example, to provide you with a service or solution or to comply with legal, tax and accounting obligations).

Where we have no legitimate business need to process your personal information, we will delete or anonymise it or, if this is not possible (for example, because your personal information is stored in a backup archive), then we will store your personal information securely and isolate it from further processing until it is possible to delete it.

7- YOUR RIGHTS AND OPTIONS

To the extent permitted by applicable law in your jurisdiction, you have the right to:

  • to access certain personal information that we maintain about you and to obtain a copy of that information;
  • update or correct inaccuracies in that information;
  • challenge our use of your personal information;
  • block or delete your personal information from our database;
  • challenge the processing of your personal information;
  • ask us to restrict the processing of your personal information; or
  • request the transferability of your personal information.

erability of your personal information.

You also have the right to opt-out of receiving marketing communications from us at any time. You can exercise this right by clicking on the unsubscribe links in the marketing emails we send you.

Similarly, if we have collected and processed your personal information with your consent, you may withdraw your consent at any time. Withdrawing your consent will not affect the lawfulness of any processing we have carried out prior to your withdrawal, nor will it affect the processing of your personal information carried out on a lawful basis other than consent.

You have the right to lodge a complaint with the CNIL against our collection and use of your personal information.

To exercise these rights, please contact us and we will deal with your request in accordance with the applicable data protection laws. In order to protect your privacy and maintain security, we may take steps to verify your identity before granting you access to information.

8- LINKS TO OTHER WEBSITES

Our sites may contain links to third-party sites. We are not responsible for the content or confidentiality practices employed by other sites.

9- INTERNATIONAL TRANSFERS

Your personal information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from the laws in your country (and, in some cases, may not be as protective).

More specifically, we use Google Analytics on our website, which is a tool provided by the American company Google. This means that when we collect your personal information, we may process it outside the European Union.

However, we have taken appropriate precautions to require that your personal information remains protected in accordance with this Privacy Notice. When we transfer your personal information to other countries, we rely on :

  • European Commission adequacy decisions, which recognise that the non-EEA countries listed here have national laws that protect personal information to substantially the same standards as required by European Union law;
  • the European Commission’s Standard Contractual Clauses, which require non-EEA recipients of personal information to continue to protect the personal information they receive to the standards required by European Union law

10- CHANGES AND CONTACT

We may update this Privacy Policy in response to legal, technical or commercial developments. When we update our Privacy Notice, we will take appropriate steps to notify you, depending on the significance of the changes we are making.

You can see when this Privacy Policy was last updated by checking the date of last update at the top of this Privacy Policy.

If you have any questions about this Privacy Policy, please contact us using the following details:

Isabelle de Lasteyrie
contact@lagencedisabelle.com
+33 6 20 34 77 01